Pan India Delivery
Artisian support
Truly handmade
100% Natural
Explore Our Collections
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Bags
Women bag
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Accessories
Handwoven Fingerless Gloves – Grey & Mustard
Meet the Artist
I’m [Artist’s Name]. My macramé at Satte decor weaves creativity, resilience, and love.
I’m Zubeda , a single mom from Delhi, India, pouring my heart into macramé . As a self-taught artisan, I create wall hangings, plant holders, and décor, blending India’s vibrant culture with modern style. Each knot reflects my resilience and love for my child. Using sustainable materials, I weave stories into every piece. My mission is to empower the legacy of handicraft and artisans throughout the nation and beyond, reaching hands of millions womens.
What our customer is saying
Policies
Shipping Policy
At [Your Brand Name], we strive to deliver your orders promptly and securely. Here’s everything you need to know about our shipping process:
Shipping Timelines: We process and dispatch orders within 1-2 business days from the date of order confirmation. Delivery typically takes 3-7 business days within India, depending on your location and the shipping method chosen.
Shipping Costs: Shipping charges are calculated based on the package’s weight, dimensions, and delivery location. You can view the exact shipping cost at checkout before making a payment. Free shipping is available on orders above INR [X].
Shipping Partners: We partner with trusted logistics providers such as [India Post, Delhivery, DTDC, etc.] to ensure safe and timely delivery.
Delivery Locations: We currently ship to all serviceable postal codes within India. Please ensure your address is complete and accurate to avoid delays.
Order Tracking: Once your order is dispatched, you’ll receive a tracking ID via email or SMS to monitor your shipment’s progress.
International Shipping: [If applicable] We currently do not offer international shipping. For international orders, please contact our support team at [support email/phone].
For any shipping-related queries, reach out to us at [support email] or [support phone number].
Return and Refund Policy
At [Your Brand Name], we aim to ensure your satisfaction with every purchase. Our Return and Refund Policy outlines the conditions under which you can return products and receive refunds, ensuring a hassle-free experience. This policy complies with the Consumer Protection Act, 2019, and Razorpay’s guidelines for transparent transaction processing.
Eligibility for Returns and Refunds
Timeframe: You may return products within [7/15/30] days from the date of delivery.
Condition: Items must be unused, in their original packaging, and in the same condition as received, with all tags and accessories intact.
Eligible Products: Most products are eligible for returns and refunds unless specified otherwise. Exceptions include [personalized items, perishable goods, or items purchased during special promotions], which are only returnable if defective, damaged, or incorrect.
Reasons for Returns: Returns and refunds are accepted for:
Defective or damaged products.
Incorrect items delivered.
Change of mind (subject to the conditions below).
Return Process
Initiate a Return: Contact our customer support team at [support email/phone] with your order ID and reason for the return within the specified timeframe.
Approval: Once your return request is approved, we’ll provide a return shipping label (if applicable) or instructions for shipping the item back to us.
Return Shipping: Ship the product to our designated return address: [Your Return Address].
Free Returns: If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs.
Customer-Paid Returns: For returns due to a change of mind, you are responsible for the return shipping charges.
Inspection: Returned items will be inspected upon receipt to ensure they meet eligibility criteria.
Refund Process
Initiation: Once the returned item is received and approved, we will initiate a refund within 2-3 business days.
Refund Method: Refunds will be credited to the original payment method used during the purchase (e.g., credit card, UPI, or bank account).
Processing Time: It may take 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
Partial Refunds: If only part of an order is returned, a partial refund will be issued based on the value of the returned items.
Non-Refundable Items: [Personalized items, perishable goods, or promotional items] are not eligible for refunds unless defective, damaged, or incorrect.
Additional Information
Order Cancellation: If you cancel an order before it is dispatched, you are eligible for a full refund. Cancellations can be requested via your account on [Your Website URL] under “My Orders” or by contacting our support team at [support email/phone]. Orders for [personalized or custom-made products] cannot be canceled once processing begins.
Razorpay Compliance: All refunds are processed securely through Razorpay’s PCI-DSS-compliant payment gateway to ensure transparency and fraud prevention.
Contact Us: For any questions or issues regarding returns or refunds, reach out to us at [support email] or [support phone number]. If a refund doesn’t reflect within the specified timeline, please contact us for assistance.
We are committed to making your shopping experience seamless and transparent. Thank you for choosing [Your Brand Name]!
Cancellation Policy
The cancellation policy details how customers can cancel their orders before dispatch and the steps involved. Razorpay requires this to ensure clarity in transaction reversals.
Sample Cancellation Policy
Cancellation Policy
At [Your Brand Name], we understand that plans may change. You can cancel your order under the following conditions:
Cancellation Window: Orders can be canceled before they are dispatched for delivery. Once an order is dispatched, it falls under our return policy.
How to Cancel:
Log in to your account on [Your Website URL] and navigate to “My Orders.”
Select the order you wish to cancel and click “Cancel Order.”
Alternatively, contact our customer support team at [support email/phone] with your order ID to request cancellation.
Confirmation: Once the cancellation is processed, you’ll receive a confirmation email, and any payments made will be refunded as per our refund policy.
Non-Cancelable Orders: Orders for [personalized or custom-made products] cannot be canceled once processing begins.
For cancellation-related queries, reach out to us at [support email] or [support phone number].
Privacy Policy
At [Your Brand Name], we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with Indian laws, including the Information Technology Rules, 2011.
Information We Collect:
Personal Information: Name, email address, phone number, shipping address, and payment details provided during purchases or account creation.
Browsing Information: IP address, browser type, and pages visited on our website, collected via cookies and similar technologies.
Transaction Information: Details of your purchases, including order ID, payment method, and transaction amount, processed securely via Razorpay.
How We Use Your Information:
To process and fulfill your orders, including shipping and payment processing.
To communicate with you about order updates, promotions, or customer support queries.
To improve our website and services through analytics and user behavior insights.
To comply with legal obligations and prevent fraudulent activities.
Data Sharing:
We share your information with trusted third parties, such as Razorpay for payment processing and logistics partners for delivery, only to the extent necessary to provide our services.
Razorpay adheres to the Payment Card Industry Data Security Standard (PCI-DSS) to ensure secure handling of your payment information. We do not store your card details on our servers.
Your data may be shared with legal authorities if required by law.
Data Security: We use industry-standard encryption and security measures to protect your information. However, no online platform can guarantee absolute security, and you share information at your own risk.
Your Rights:
You can access, update, or request deletion of your personal information by contacting us at [support email].
You can opt out of marketing communications by clicking “Unsubscribe” in our emails.
Cookies: We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
Policy Updates: We may update this Privacy Policy periodically. Changes will be posted on this page, and we’ll notify you via email or on our website for significant updates.
For any privacy-related concerns, contact us at [support email] or [support phone number].